Whenever a training project comes to my desk, I follow the golden rule of questions. Questions are very important to define:

 

- The needs analysis of a training program

- The purpose of the training

- The outcome of the training

- More questions

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Having good answers to good questions is the basic foundation when developing any training program. If you don’t have the answers, you surely will not know where to start.

 

Depending on how structured the Training Needs Analysis (TNA) is, you can get a complete insight on the real issues that an individual may be facing on the job. With a good TNA approach you can identify:

 

- Skills gap

- Cost involved

- Performance or Behaviour issues

- Application of the correct training solutions

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The three main elements:

Organization - Customers - Employees

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